Privacy & Policy

1. Introduction

Welcome to Export Quality. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from exportquality.store.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, contact us, or interact with our website. This information may include:

Your full name
Phone number
Email address
Shipping and billing address
Order and purchase details
Selected payment method and payment status
Messages or information sent to our customer support team

We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website activity.

3. How We Use Your Information

We may use the information we collect to:

Process, confirm, and manage your orders
Deliver products to your address
Contact you regarding order confirmation or delivery
Provide customer support
Process returns, exchanges, and refunds
Improve our website, products, and customer experience
Prevent fraudulent or suspicious transactions
Send promotional messages or offers where you have agreed to receive them
Comply with applicable legal obligations

We only use personal information for legitimate business and service-related purposes.

4. Order and Delivery Information

As Export Quality currently serves customers within Pakistan, your name, phone number, address, and relevant order details may be shared with courier and delivery service providers where necessary to complete your order.

These service providers receive only the information reasonably required to perform their services.

5. Payments

Depending on the payment options available on exportquality.store, we may collect information relating to your selected payment method and transaction status.

Where payments are processed through a third-party payment service, that provider may process certain payment information according to its own privacy policy and security practices. Export Quality does not intend to store sensitive payment information unless necessary for processing a transaction and permitted by applicable requirements.

6. Cookies and Tracking Technologies

exportquality.store may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and help us improve our services.

Cookies may also be used by third-party tools that support website functionality, analytics, advertising, or other services.

You may control or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

7. How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

Courier and delivery companies
Website hosting providers
Payment service providers
Analytics and website service providers
Customer support and communication services

We may also disclose information where reasonably necessary to comply with legal obligations, protect our rights, investigate fraud, or protect the safety of our customers and business.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure. Customers should also take appropriate care when protecting their account information and devices.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Complete and manage orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet applicable legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to legitimate business and legal requirements.

10. Marketing Communications

We may send you promotional messages, offers, or updates where you have agreed to receive them or where otherwise permitted.

You may request to stop receiving promotional communications at any time by using the available unsubscribe option or contacting us through our official support channels.

Order confirmations, delivery updates, and other essential service messages may still be sent when necessary to complete your purchase.

11. Your Privacy Choices

Subject to applicable requirements, you may contact us to request:

Access to certain personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of certain personal information
Withdrawal from promotional communications

Some information may need to be retained where reasonably necessary for completed transactions, fraud prevention, dispute resolution, or applicable legal obligations.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

Export Quality is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and products are not specifically intended to collect personal information from young children.

Where a minor uses our website or places an order, the involvement and permission of a parent or legal guardian may be required where appropriate.

14. Changes to This Privacy Policy

Export Quality may update this Privacy Policy when necessary to reflect changes in our services, website features, business practices, or applicable requirements.

The latest version will be published on exportquality.store with an updated revision date where appropriate.

15. Governing Law

This Privacy Policy and the handling of information relating to exportquality.store will be subject to the applicable laws and legal requirements of Pakistan.

16. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Export Quality through the official contact details provided on exportquality.store.

By using exportquality.store, placing an order, or voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.